The Culture of Writing Podcast

Ep. 18: Plain Writing Equals More Effective Writing

Plain writing makes your documentation far more effective–easier to understand, easier to localize, and easier for AI agents to digest so they can return more relevant answers. Learn simple, actionable tips from two experts in the field, and have some fun along the way.

Ep. 17: The Power of Concise Writing: And How AI Can Assist, featuring Saket Parekar

Your readers are giving you a valuable gift: their time. Make sure your technical writing makes the most of it. Don't hesitate to leverage AI for assistance—clear and concise writing enables users to quickly find and understand the information they need.

Culture of Writing Podcast, Ep. 16: Easy AI Hacks for Writers

Prepare to be amazed as technical architect Ian Varley shows how he uses AI to enhance his workflows, increasing efficiency and the quality of his work. Some of his discoveries are counterintuitive and surprising. But they’re easy—and you’ll have a lot of fun using them.

Culture of Writing Podcast Ep. 15: What NOT to Write in Tech Docs

Successful technical documentation is clear, accurate, concise, helpful, and focused on real-world user goals. Almost as important is understanding what not to write. Think of it as opportunity cost. Time and effort spent writing unnecessary or duplicative content could be spent more productively on the many things we do need to document. Our 23-minute podcast discusses how you, the writer, should look at your requests and why you have the right and obligation to ask if you think the work may be unnecessary.

Culture of Writing Podcast, Ep. 13: How AI May Redefine the Meaning of Work with Peter Conrad

What does the future of technical documentation look like with AI? Could an AI talking to another AI perform complex cloud software integrations without admin assistance? Or provide solutions to multi-faceted technical challenges? How might this redefine the very meaning of work?

Using AI-Powered Sentiment Analysis to Improve Customer Service

When you've got thousands of help articles, they can't all be up to date. How do you know which to focus on for revision and consolidation? Stephen Munoz and his team have an answer. His "self-help" group uses AI to analyze customer feedback and zero in on the content that helps customers resolve their issues most effectively.

Culture of Writing Podcast, Ep. 11: Bonus Material - Jon Varese Talks Novels

And relates story-telling to technical documentation.

Culture of Writing Podcast, Ep. 10: Human-Centric Technical Documentation

Jon Varese, Content Experience VP of Salesforce Industries and Revenue Cloud, discusses why it's important to craft writing based on people and what they need from our documentation. More information on the Dickens Project talked about in this episode: https://www.youtube.com/watch?v=9Qoilrlmw4U&t=0s

Culture of Writing Podcast, Ep. 9: AI, Technical Content, and the Future

Learn how the head of the Salesforce Content Experience video team views the progression of AI in video and in helping us become more efficient in making our end products, including video and technical documentation, better. It's a fascinating conversation with Charles Scheinblum that you won't want to miss. This is Part Four in a special series.

Culture of Writing Podcast, Ep. 8: AI and Improving Existing Tech Content, Part Three

Join six writers and our head of video production as we investigate and experiment with using AI to improve existing (and new) technical content. Learn what succeeded and what didn’t—which can be just as informative. Spoiler: In the end, humans matter. A lot. This is Part Three in a special series. Featured in this episode are Cristina Pullen and Scarlet Peachy.